Acting with the principle that "Each transportation service is a step towards development." Burkan increases its service standards day by day for customer satisfaction. Burkan effectively evaluates the feedbacks from the customers and updates its business processes based on these feedbacks and improves the quality and standards of its services day by day. Setting the identification of the emerging demands of customers in parallel with the developing technology and fulfilling these demands as a principle for its operations, Burkan continuously and systematically tries to improve all processes regarding the provision of services to its customers. The basic principle of Burkan regarding customer satisfaction is establishing long term business relationships is as important as finding new customers.